Frequently asked questions
What do I do when I am ready to leave the beach for the day?
When you are ready to leave and end your rental all you need to do is press the "Im Leaving" button located on the main screen, this way your butler will know that you are leaving and can come get the tent.
What do I do if I forget to press the "Im leaving" button
If you forgot to press the "Im Leaving" button and it is past 6pm when we close for the day, you may be charged a fee. Our butlers will collect your rentals after 6pm and will try to notify you so you can press the "I'm Leaving" button then.
What do I do if I get the wrong food order?
If your food order is incorrect you need to contact your butler. He will come and get your order and bring it back to the restaurant so they can correct the issue.
What hours is Lido open?
Operations run from 10am-5pm.
What do I do If I have a problem with my food order?
If there is a problem with your food order please call or text your butler. He will come and get your order and bring it back to the restaurant so they can fix the problem.
Whats the latest I can leave my Lido rental?
5pm will be the latest you can stay in your rental. If you have not let us know that you are leaving by 6pm one of our butlers will come to your rental and will need to pack it up for the day.