Frequently asked questions
What age range does Dr. Batenburg treat?
Dr. Batenburg sees new patients as young as age 3 up to approximately age 50. When patients age, she will refer to a geriatric psychiatrist as deemed appropriate.
How do I make an appointment?
By calling the office: (830) 606-0955. A referral from a primary care physician or local therapist is required. Please ask your provider to fax or mail us referral information.
Does Dr. Batenburg work alone?
Dr. Batenburg is a solo practitioner. She supervises a part-time PA, Mr. Thomas Van Horn, who works half a day per week. He treats only adult patients. Patients are generally not 'shared', meaning that patients generally stay with Mr. Van Horn OR Dr. Batenburg, whomever they have started with as a provider. Exceptions are made because of absence or matters of urgency.
Which insurance plans does Dr. Batenburg take?
Dr. Batenburg works as a fee for service provider with payment expected at the time of service.
What if I have a mental health crisis?
In case of an immediate emergency, call 911: paramedics and law enforcement will come to your location to deal with a mental health crisis. In case no local aid is needed, if you are an existing patient, you may call the office (830) 606-0955 to find out who the on-call doctor is. All three providers are reachable by phone. PLEASE always check who is on call, so that the on-call doctor can respond to your needs.
What can I expect from my first visit?
During the first visit (one hour for adults, one and a half for children and teens) a broad range of subjects will be addressed. Of course, formost the issues of concern, but also a broad array of medical, psychological and social matters will be discussed. After this a working diagnosis will be made and a treatment plan developed.
Why do I have to wait so long for my first appointment?
Demand for psychiatric services is high. In order to keep quality of care, Dr. Batenburg limits her practice in such a way, so she can be fully available and focussed on the patients she has under her care. Please take note that once you are a patient, YOUR missed appointments are what delays others in receiving care.
What fees can I expect?
Please contact our office for detailed information. First evaluations are charged with a set fee. After that, the fee depends on time, medical complexity and type of treatment provided.
What conditions does Dr. Batenburg treat?
Dr. Batenburg treats a wide variety of mental health conditions, in both children, adolescents and adults. She has treated many forms of depression, bipolar disorder and anxiety disorders (OCD etc). She has vast experience in treating A/D-HD. She has a special interest in reproductive issues in women, LGBT issues and atypical mental health issues.
What is your medication policy?
Generally, no fees are assessed for medication refills between visits. This incudes refills for controlled substances.
Is Dr. Batenburg open for new patients?
Unfortunately, the practice is full and cannot take on more patients who have never been seen before.
How is Dr. Batenburg's practice affected by COVID-19?
Until April 28, 2021 all visits ware conducted through tele-health practices. Our office will open for in person visits as of April 28, 2021. Patients will be given the option of replacing the online visits to in person visits.