Question 1

Is Dr. Batenburg open for new patients?

Accepted Answer

She is not. She was in private practice in New Braunfels from January 1996 to August 1, 2025. 
She practiced in the same location as Dr. Mark Burns. He continues to practice at 189 E. Austin Street, Suite 105, New Braunfels, TX.

Question 2

Is Dr. Burns closing his practice too?

Accepted Answer

Mark A. Burns, MD has been practicing in the same location as Dr. Batenburg for almost thirty years. He is continuing his practice. He is open for new patients, now from age 16 and up. His specialty is geriatric psychiatry, however he has expanded the age range of patients he sees in the last few years. Contrary to Dr. Batenburg, he is hoping to continue practicing for many years.

Question 3

What if I have a mental health crisis?

Accepted Answer

In case of an immediate emergency, call 911: paramedics and law enforcement will come to your location to deal with a mental health crisis. 
If you are an existing patient and no local aid is needed, you may call the office (830) 606-0955 to find out who the on-call doctor is. Both physicians are reachable by phone. PLEASE always check who is on call, so that the on-call doctor can respond to your needs.
A mental health crisis can be thoughts or threats of suicide or other bodily harm or other urgent matters. 
If preferred, you may also call or text the suicide hotline 988.
You could also go to a Sigma Mental Health Urgent Care in San Antonio, Boerne or Austin.
https://www.sigmamhuc.com/

Question 4

How can I get my records sent to another health care provider or myself?

Accepted Answer

You may request the release of your psychiatric record by completing the "release of information" form, which you can find in the 'forms' tab of this website. 
Please print the form, fill it out and send to 
PO BOX 31 01 58
NEW BRAUNFELS, TX 78131-0158.
You will be contacted once this is received or the record has been released.

Caroline C. Batenburg, MD

FAQ

Is Dr. Batenburg open for new patients?

Is Dr. Burns closing his practice too?

What if I have a mental health crisis?

How can I get my records sent to another health care provider or myself?